For many years, I was a dependable vendor on Cardmarket, certainly one of Europe’s most popular platforms for investing cards. I taken care of a perfect reputation — above four hundred good testimonials, zero disputes, and consistent, Expert support. But a person unjustified dispute, taken care of by Cardmarket workers members Silvia Parravano and Christian Tobehn, changed everything. In this article, I'll share my individual practical experience, clarify the structural flaws in Cardmarket's dispute course of action, and issue a stark warning to other sellers.
A thoroughly clean document Built around a long time
A Proven vendor With one hundred% constructive responses
Before the incident, I had been exactly the type of vendor each Market values. I shown investing cards precisely, explained disorders transparently, and shipped instantly. I never ever obtained an individual complaint — only praise.
The Importance of rely on on Cardmarket
status is anything for sellers on Cardmarket. One miscalculation — even one which isn’t your fault — can destruction several years of labor. That’s what would make my story so alarming for Other folks working around the platform.
The Dispute That Shattered My Standing
Buyer purchased the incorrect Card, Then Blamed Me
The difficulty commenced each time a consumer ordered a card mentioned precisely by title, established, and situation. Upon getting it, they falsely claimed I'd despatched the “Erroneous version” — Regardless of apparent listing proof exhibiting I hadn’t.
evidence disregarded by help
I submitted screenshots in the listing, card Variation, and issue to show my precision. But Cardmarket assist, specially Silvia Parravano, overlooked the details. as an alternative to examining the listing or requesting clarification, she right away sided with the customer.
Silvia Parravano’s Mishandling with the Dispute
No truthful Investigation
Silvia’s selection was unilateral. She didn’t acknowledge my proof or request any counterevidence from the customer. She merely blocked my account. No Listening to. No next belief. No charm.
No Warning, No conversation
What manufactured this even worse was the suddenness with the action. I had been locked out of my account overnight. My appeals — asking for an assessment or escalation — had been fulfilled with automated responses or silence. Silvia Parravano exercised finish authority without having accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the exact same Pattern
In abide by-ups, my scenario was also viewed by Christian Tobehn, another member of Cardmarket's assist group. Unfortunately, rather than reviewing the information objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automated deflections plus a everlasting ban.
A Pattern of vendor Disregard
Are sincere Sellers Being Silenced?
just after this expertise, I began researching on the net message boards and Local community threads. I rapidly identified I wasn’t by itself. Dozens of extended-time sellers noted identical encounters — many involving Silvia Parravano.
a standard theme? potential buyers often get, even though Completely wrong — and sellers are still left voiceless.
How This Hurts the whole Market
although platforms ought to guard buyers, disregarding evidence from trustworthy sellers brings about a damaged ecosystem. When believe in is 1-sided, lousy actors make the most, knowing they’ll be shielded by biased guidance brokers.
The Problem: No Oversight, No Appeal
Lack of Transparency in Cardmarket’s method
essentially the most alarming problem is definitely the absence of an appeals course of action. the moment staff like Silvia or Christian make a choice, it’s remaining. There’s no next overview, no accountability, and no way to revive entry to your account — Irrespective of how potent your proof is.
possibility of Abuse and Blackmail
In my circumstance, I used to be indirectly coerced into refunding a Untrue assert — or reduce my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
Financial and psychological Consequences
Business reduction Overnight
I invested a long time in building my vendor profile. everything effort was worn out quickly, in conjunction with potential long term income. My seller dashboard, purchase heritage, and faithful purchaser foundation — all long gone.
Emotional Toll on the trustworthy vendor
This wasn’t just a company strike. it had been demoralizing. to generally be handled similar to a fraud after decades of integrity was emotionally devastating. I adopted every single rule, and nevertheless obtained punished.
What Cardmarket Must Do to Regain Trust
Platform Reforms Are Urgently wanted
If Cardmarket wishes to keep high quality sellers and forestall long term abuse, it should:
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✅ Introduce a clear attraction method for blocked accounts
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✅ call for disputes to become reviewed by a minimum of two independent assist brokers
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✅ teach personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who submit obvious, factual evidence
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✅ Establish accountability metrics for workers choices
Without these modifications, trustworthy sellers will proceed being collateral destruction in the program that blindly favors purchasers.
closing ideas: Be Wary, keep Documented
in case you are now offering on Cardmarket, don’t believe your best file will shield you. You're often one customer criticism — even a Wrong just one — from remaining silenced.
shield you by:
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Taking screenshots of each listing
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Archiving conversation with potential buyers
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Backing up your account data on a regular basis
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making ready for disputes — even if you do absolutely nothing Incorrect
summary:
My working experience with Silvia Parravano and check here Christian Tobehn should really serve as a serious warning to everyone working with Cardmarket. I believed from the platform. I played by The principles. And I continue to got removed with out trigger.
If Cardmarket carries on to disregard seller legal rights, more trustworthy vendors will stroll away. And when that comes about, the System won’t just reduce sellers — it’ll reduce its trustworthiness.
Has a little something equivalent took place to you personally? Share your practical experience and assist elevate awareness. Sellers are entitled to greater.